Privacy Policy
Last Updated: January 7th 2025
Thundr Web Solutions ("we," "us," or "our") is committed to protecting the privacy of our clients and visitors ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (https://thundr.ca) and services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account.
- Purchase our products or services.
- Communicate with us via email or other channels.
This information may include:
- Name
- Company name
- Email address
- Billing and mailing address
- Payment information (processed securely via Stripe)
- Any other information you choose to provide b. Non-Personal Information
We may collect non-personal information about you whenever you interact with our website. This may include:
- Browser name
- Type of computer or device
- Technical information about your means of connection (e.g., operating system, Internet service providers)
- Usage data (e.g., pages visited, time spent on pages)
2. How We Use Your Information
We use the information we collect for various purposes, including:
Providing Services: To create and manage your account, process transactions, and deliver the services you have requested.
Communication: To send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.
Customer Support: To respond to your comments, questions, and requests, and provide customer service.
Marketing and Promotions: To inform you about new products, services, promotions, and other information that may be of interest to you (you can opt-out at any time).
Analytics: To monitor and analyze usage and trends to improve user experience and our services.
Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Cookies and Tracking Technologies
Our website may use "cookies" and similar technologies to enhance your experience. Cookies are small data files placed on your device for record-keeping and tracking purposes.
Types of Cookies:
Session Cookies: Temporary cookies that remain in your browser until you leave the website.
Persistent Cookies: Remain on your device for a set period or until you delete them.
Your Choices:
- You can set your browser to refuse cookies or alert you when cookies are being sent.
- However, some parts of the site may not function properly if you disable cookies.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers:
- With third-party vendors and service providers that perform services on our behalf (e.g., payment processing via Stripe).
Legal Requirements:
- If required by law or in response to valid requests by public authorities.
Protection of Rights:
- To enforce our Terms of Service, protect our rights, privacy, safety, or property, and/or that of you or others.
Business Transfers:
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Practices:
- Secure server environment.
- Encryption of sensitive financial information via Secure Socket Layer (SSL) technology.
- Access controls and authentication procedures.
No Absolute Security:
- Please be aware that no security measures are perfect or impenetrable. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
a. Access and Correction
- You have the right to access and update your personal information. You can do this by logging into your account or contacting us at team@thundr.ca.
b. Deletion
- You may request the deletion of your personal information, subject to certain exceptions provided by law.
c. Opt-Out of Marketing Communications
- You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails or by contacting us at team@thundr.ca.
d. Do Not Track Signals
- Our website does not respond to "Do Not Track" signals.
8. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your province, state, country, or other governmental jurisdiction where the data protection laws may differ.
Consent to Transfer:
- By providing us with your information, you consent to the transfer and processing of your information in Canada and other jurisdictions.
9. Children's Privacy
Our services are intended for use by businesses and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
If You Are a Parent or Guardian:
- If you believe that your child has provided us with personal information, please contact us at team@thundr.ca so that we can take appropriate action.
10. Third-Party Links and Services
Our website and services may contain links to third-party websites or services that are not owned or controlled by us.
No Control Over Third Parties:
- We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Encouragement to Review Policies:
- We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.
11. Compliance with Laws
a. GDPR (General Data Protection Regulation)
If you are located in the European Economic Area (EEA), you have certain data protection rights:
Right to Access: Obtain a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request that we limit the processing of your personal data.
Right to Data Portability: Receive your personal data in a structured, commonly used format.
Right to Object: Object to processing of your personal data.
To exercise these rights, please contact us at team@thundr.ca.
b. CCPA (California Consumer Privacy Act)
If you are a resident of California, you have the right to:
Know: Request disclosure of the categories and specific pieces of personal information we have collected.
Delete: Request deletion of your personal information.
Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information).
To exercise these rights, please contact us at team@thundr.ca.
12. Data Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities within the timeframes required by applicable laws.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time.
Notification of Changes:
- Changes will be effective upon posting the updated policy on our website.
- We will notify you of significant changes by email to the address associated with your account.
Review Period:
- We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: team@thundr.ca
15. Consent
By using our website and services, you consent to the terms of this Privacy Policy.
Appendix: Definitions
Personal Information: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, such as collection, storage, use, or disclosure.
Disclaimer
This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Thundr Web Solutions recommends consulting with a legal professional to ensure compliance with all applicable laws and regulations.